Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At RecuMovex, customer satisfaction is our priority. This Return & Refund Policy has been designed to comply with Shopify's policies and applicable consumer protection laws in the United States, Puerto Rico, Canada, the European Union, the United Kingdom, and other countries where we sell.

By placing an order, you agree to the terms outlined below.

30-Day Return Policy

We offer a 30-day return window from the date your order is marked as delivered.

To qualify for a return, all of the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused and in its original condition.

  • All original packaging, accessories, manuals, inserts, and tags must be included.

  • The product must not show signs of wear, damage, misuse, alteration, or improper handling.

  • Proof of purchase (order number or receipt) is required.

Returns sent without prior authorization will not be accepted.

How to Request a Return

To begin the return process, please contact us at:

Email: support.recumovex.eu@gmail.com

Please include:

  • Order number

  • Full name

  • Reason for the return

  • Photos of the product (if damaged or defective)

Once approved, we will provide detailed return instructions.

Do not send products back without receiving return authorization.

Return Shipping Costs

Unless otherwise required by applicable law:

  • Customers are responsible for all return shipping costs.

  • Original shipping charges are non-refundable.

  • Shipping insurance is recommended, as customers are responsible for any loss or damage during return transit.

  • We do not reimburse expedited shipping services selected during checkout.

If the return is due to:

  • receiving the wrong item,

  • receiving a defective product,

  • or receiving a product damaged during shipment,

RecuMovex will cover the reasonable return shipping costs or provide a prepaid return label when applicable.

Return Inspection

All returned products undergo inspection upon arrival.

We reserve the right to deny a refund if:

  • the item has been used;

  • the product is incomplete;

  • accessories or original packaging are missing;

  • the product is damaged due to customer misuse;

  • the returned item differs from what was originally shipped.

If a return is rejected, the item may be shipped back to the customer at the customer's expense.

Non-Returnable Items

For hygiene, safety, and consumer protection reasons, the following products cannot be returned unless they arrive defective or incorrect:

  • Personal care products after opening or use.

  • Customized or personalized products.

  • Gift cards.

  • Clearance or final sale items (where permitted by law).

  • Products damaged by improper use.

  • Products returned without prior authorization.

  • Products returned outside the return period.

Nothing in this section limits any mandatory consumer rights provided by applicable law.

Exchanges

We currently do not offer direct exchanges.

If you would like another size or model, please request a return (if eligible) and place a new order once the return has been approved.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If your product:

  • arrives damaged,

  • is defective,

  • has missing parts,

  • or is the wrong item,

contact us within 7 days of delivery.

Please include photographs showing:

  • the shipping box;

  • the shipping label;

  • the product;

  • the issue.

We will evaluate your claim and provide an appropriate solution, which may include a replacement, partial refund, full refund, or other remedy required by applicable law.

Refused Deliveries

If a shipment is refused by the customer or returned because:

  • an incorrect address was provided,

  • the customer failed to collect the package,

  • customs duties or import fees were refused,

any return shipping costs, customs fees, storage fees, or carrier charges may be deducted from the refund where permitted by law.

Lost Packages

Orders marked as delivered by the carrier are generally considered fulfilled.

If you believe your package has been lost, please contact us promptly.

We will assist you in filing an investigation with the shipping carrier.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:

  • Refunds are issued to the original payment method.

  • Processing usually occurs within 10 business days after approval.

  • Financial institutions may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable except where required by law or when the return results from our error.

If more than 15 business days have passed since your refund was approved, please contact us at:

support.recumovex.eu@gmail.com

Partial Refunds

A partial refund may be issued if the returned item:

  • is missing original packaging;

  • has minor cosmetic damage caused after delivery;

  • is returned with missing accessories;

  • has diminished value due to customer handling beyond what is necessary to inspect the product.

Chargebacks

If you experience any issue with your order, we encourage you to contact our customer support before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our support team.

Fraudulent or abusive chargebacks may be contested with the payment processor using available shipping, tracking, delivery, and communication records.

European Union 14-Day Right of Withdrawal

For orders shipped to countries within the European Union, consumers have the legal right to withdraw from the purchase within 14 days of receiving their order without providing any reason.

To qualify:

  • the product must be unused;

  • returned in its original condition;

  • include all original packaging and accessories.

This statutory right does not apply to products exempt under applicable EU consumer protection laws, including sealed hygiene products that have been opened after delivery.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory rights available under applicable consumer protection laws, including those applicable in:

  • United States

  • Puerto Rico

  • Canada

  • European Union

  • United Kingdom

  • Australia

  • New Zealand

  • or any other jurisdiction where mandatory consumer rights apply.

Where local law provides consumers with greater protection than this policy, the applicable legal requirements shall prevail.

Contact Us

If you have any questions regarding returns or refunds, please contact:

RecuMovex Customer Support

Email: support.recumovex.eu@gmail.com

Return Address:

[Insert Return Address]