Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At RecuMovex, we are committed to delivering your order as quickly and securely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. It has been designed to comply with Shopify policies and applicable consumer protection laws in the United States, Puerto Rico, Canada, the European Union, the United Kingdom, Australia, New Zealand, and other countries where we operate.

Order Processing

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Most orders are processed within 1–3 business days after payment has been successfully verified.

  • During holidays, promotional events, or periods of high demand, processing times may be longer.

  • You will receive an email confirmation once your order has been shipped, including tracking information when available.

Submitting an order does not guarantee acceptance. We reserve the right to cancel or refuse any order due to suspected fraud, payment issues, inventory shortages, or other legitimate business reasons. If your order is canceled, you will receive a full refund.

Shipping Destinations

We currently ship to most countries worldwide, including:

  • United States

  • Puerto Rico

  • Canada

  • European Union countries

  • United Kingdom

  • Australia

  • New Zealand

If shipping is unavailable to your location, you will be notified during checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United States: 5–10 business days

  • Puerto Rico: 7–15 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–10 business days

  • European Union: 5–12 business days

  • Australia & New Zealand: 7–15 business days

  • Other International Destinations: 7–20 business days

These delivery estimates are not guaranteed and may vary depending on carrier operations, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping fees are displayed during checkout before payment is completed.

We may occasionally offer free shipping promotions. Any applicable conditions will be clearly stated at the time of purchase.

Shipping charges are non-refundable unless required by applicable law or if the shipment cannot be completed due to our error.

Order Tracking

Once your order has shipped, you will receive a tracking number via email whenever tracking is available.

Customers are responsible for monitoring the shipment and ensuring someone is available to receive the package if required by the carrier.

Customs, Duties and Taxes

For international orders:

  • Import duties

  • Customs fees

  • VAT

  • Brokerage charges

  • Local taxes

are the responsibility of the customer unless otherwise stated during checkout.

RecuMovex has no control over customs authorities and cannot predict or reimburse these charges.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Customs inspections

  • Severe weather

  • Transportation disruptions

  • Public holidays

  • High shipping volume

  • Carrier operational issues

  • Force majeure events

RecuMovex is not responsible for delays caused by shipping carriers or government agencies.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided:

  • delivery may be delayed;

  • additional shipping charges may apply;

  • the order may be returned to us.

If a package is returned because of an incorrect address, refusal of delivery, or failure to collect the shipment, the customer may be responsible for any return shipping costs, storage fees, customs charges, and the cost of reshipping the order.

Lost Packages

If your tracking information shows that your package has been lost during transit, please contact us immediately.

We will work with the shipping carrier to investigate the shipment.

A replacement or refund may be issued after the carrier completes its investigation, subject to carrier confirmation and applicable law.

Delivered but Not Received

If the carrier marks your package as "Delivered" but you have not received it, please:

  • Verify the shipping address.

  • Check with household members or neighbors.

  • Contact the shipping carrier.

  • Contact us within 7 days of the delivery confirmation.

We will assist in opening an investigation with the carrier; however, we cannot guarantee reimbursement for packages confirmed as delivered by the carrier unless required by applicable law.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery.

  • Include your order number.

  • Provide clear photographs of:

    • the shipping box;

    • the shipping label;

    • the damaged product;

    • the packaging materials.

We will review the claim and provide an appropriate solution, including a replacement, refund, or other remedy where applicable.

Split Shipments

For logistical reasons, multiple items from the same order may be shipped separately.

You will not incur any additional shipping charges for split shipments.

Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping carrier, except where otherwise required by applicable consumer protection laws.

Force Majeure

RecuMovex shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • pandemics;

  • labor strikes;

  • war;

  • civil unrest;

  • transportation interruptions;

  • customs delays;

  • government actions;

  • internet or communication failures.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

RecuMovex Customer Support

Email: support.recumovex.eu@gmail.com